Blog
E-chat Blog
Guides, deep dives and best practices for integrating Viber, Telegram and WhatsApp with CRM/ERP: connecting numbers, working from the client card, automation and messenger limits.
- Articles: 126
- Categories: 13
- Updated regularly
- 6years on the market
- 400K+messages per day
- 20+integrations
Case studies
Online store response time. How Viber and Telegram inquiries come together in one CRM
How a language school fills its groups before the school year. A working playbook
How a travel agency answers clients in 3 messengers from 1 window — a peak season case study
July. A traveller is choosing between Antalya and Hurghada, sends a question on WhatsApp, clarifies details on Telegram an hour later, and meanwhile his mother asks about the same package on Viber. The agent keeps 3 apps open plus a phone, a tablet and a spreadsheet of enquiries. Below is the actual setup a 5-person agency used to pull all 3 messengers into 1 window inside its CRM through E-chat, stop confusing conversations and cut first response time from 40 minutes to 4. Every step is described so you can repeat it in 1 working day.
