E-chat Blog
Guides, deep dives and best practices for integrating Viber, Telegram and WhatsApp with CRM/ERP: connecting numbers, working from the client card, automation and messenger limits.
- Articles: 126
- Categories: 13
- Updated regularly
- 6years on the market
- 400K+messages per day
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Analytics
Viber in the Philippines. How businesses can work with the local audience
Why customers in Ukraine reply on Viber more often than they answer calls
A rep dials a number, hears it ring out, calls back an hour later and gets silence again. Then messages the same person on Viber and has a reply in 4 minutes. Any sales team operating in Ukraine will recognise this. It is not bad luck at one company but a durable shift in customer behaviour, and the research backs it up. Below are the figures, the reasons behind them and the practical conclusion for business owners, marketers and sales leaders — including foreign companies selling into the Ukrainian market.
WhatsApp for business in Indonesia — running customers through your CRM without losing enquiries
Indonesia is the third-largest WhatsApp market on the planet. Here the app stopped being a place to chat with friends a long time ago. People ask for prices in it, negotiate, send delivery addresses, confirm payments and complain when something goes wrong. For a business that means one simple thing: the customer is already inside WhatsApp, and the only question is how comfortably your company can serve them there. This article looks at why scattered conversations on personal phones slow sales down, how a messenger-to-CRM setup actually works, and what it gives to Indonesian business owners, to companies targeting Southeast Asia and to service exporters selling into the region.
