E-chat Blog
Guides, deep dives and best practices for integrating Viber, Telegram and WhatsApp with CRM/ERP: connecting numbers, working from the client card, automation and messenger limits.
- Articles: 126
- Categories: 13
- Updated regularly
- 6years on the market
- 400K+messages per day
- 20+integrations
Guides
3 numbers or more. Splitting channels between departments
Viber and Telegram limits on messaging new contacts — how to write first without losing numbers
Outbound campaigns in messengers run on rules the platforms never publish. A number works for a week, brings in enquiries, then abruptly stops sending — and the rep only finds out when a customer never gets a reply. This article collects the practical limits Viber and Telegram apply to conversations with new contacts, drawn from the hundreds of thousands of messages that pass through E-chat every day. Here are the figures, the mechanics behind the restrictions, and the setups that keep numbers alive for months.
How to message a customer first on WhatsApp from your CRM
A rep opens a deal card, sees the customer’s phone number and hits a wall. A standard WhatsApp-to-CRM integration only allows replies to inbound messages. And the customer stays silent, because they do not know you exist yet. It is a closed loop that leaves cold lists sitting untouched while sales people type numbers into personal phones by hand. This guide covers how to open a conversation first, legitimately and without unnecessary risk, straight from the CRM: what to write in that first message and what the whole process looks like in the customer card when you work through E-chat.
How to connect a Telegram number to your CRM in 10 minutes: a step-by-step guide
A rep opens 5 apps in a row to answer 1 customer on Telegram, then types the deal into the CRM by hand. It is a familiar situation for a small business with no in-house IT. The good news is that the whole path can be reduced to a single window, and it takes less time than making morning coffee.
7 days free in E-chat — how to test the service before you pay
A free trial is not a gift. It is a working tool with a deadline. Seven free days in E-chat are enough to connect a number, link it to your CRM, run real conversations with real customers and hear what your sales reps think about it. There is one condition, though: the test has to be planned in advance. Otherwise the week goes into clicking around the interface, and the payment decision gets made blind. Below is a day-by-day checklist for the business owner, the CRM administrator and the head of sales.
