Recommendations for using Viber integration
Recommendations and possible mistakes in working with Viber via E-chat
Recommendations for using Viber application:
- After activating the number, you cannot delete the Viber app from the mobile device from which the activation was done.
- Do not use the “Change Number” function in the mobile app.
These actions can lead to deactivation of the number.
You can turn off your phone, leaving it unconnected. This will not affect the service in any way.
Possible causes of an error when sending a message:
- There is no Viber user with this number. To check, try to find this number in Viber from your own application.
- The recipient's number is not in international format.
- Your number is out of tariff. You can pay for it in the payment section.
- If your number has received a temporary or permanent ban, you can get a notification about it in the mobile app or email, or check the status of the number through the official Viber bot. What to do if your number has been banned?
If you still encountered the error and checked all the above-mentioned options, contact our technical support.
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