Perfectum

To configure the integration, you need to go to the following section: "Settings - Configuration - Applications - Viber number"

The General tab and its capabilities:

1. Viber key - field to insert the key.
2. Viber number - a field to insert a number.
3. Employees field - allows you to select employees who need to be granted access to Numbered Viber.
4. The "Synchronize" button - click after completing steps 1-3.
5. Field for displaying the number of records on the page (10,25,50...).
6. The "Export" button - to export the Viber numbering table.
7. The "Search" column is used to search for synchronized Viber numbers by keywords.

The Configuration tab and its capabilities:

1. Automatic creation of a lead by request - yes/no. (each new chat will create a lead in the system).
2. Automatic assignment of chats to a personal client manager - yes/no. (if you select "yes" and a client who has the same phone number or email as the client in the system writes to the chat, then a personal client manager will be assigned to this chat).
3. Mandatory phone number - yes/no. (Before the client can write a request, the system will automatically ask for his phone number and indicate it in the chat).
4. Mandatory email - yes/no. (before the customer can write a request, the system will automatically ask for their email address and indicate it in the chat).
5. Automatic chat distribution - allows you to distribute chats between employees by parameters:
   Active - the distribution goes to employees who are currently in the system (online). If there are no employees online at the moment, then the distribution is evenly distributed.
   Uniform - the distribution goes to each employee evenly. (For example, 2 employees are online now and customers have written 10 chats, then 5 chats will be assigned to each employee).
6. Lead source when creating - select from the list.
7. Source of the order when creating - select from the list.
8. Chatbot phone number - enter the phone number required to generate a link in the Consultant.
9. Use Google Analytics - yes/no
10. Data stream ID - when using Google Analytics, enter the data stream ID in this field.
11. Start of working hours - select the start time.
12. End of working hours - select a time from the list.
13. Working days - select from the list.
14. Automatic notification when waiting - yes/no.
15. Unanswered time (minutes) - specify the time without a response after which an automatic message will be sent to the client.

The Message templates tab and its features:

In this tab, you can customize the text of automatic messages in different languages to suit your needs.