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Automate Your Business with E-chat

E-chat service helps integrate your personal (number-based) Viber and Telegram with CRM systems such as Bitrix24, KeyCRM, Kommo or any other. We assist companies in improving customer communication and automating business processes.

  • Communicate with customers through convenient communication channels from the CRM window.

  • All chat history will be saved in the contact or deal card.

  • Send automatic messages to customers at any time.

  • Create personalized offers to customers based on their interactions with you.

  • Automate customer notifications and reminders.

  • Increase the percentage of customer responses through communication and messaging from the number-based messenger.

AUTOMATE SALES DEPARTMENT

E-chat in 2024

On average, 10% of people respond to messages from an automated chat bot, and less than 1% engage and make purchases. In 2024, people increasingly want to communicate with humans, ask questions, and understand that they are talking to a person, not a machine. Therefore, the response rate to messages from a personal number is higher, averaging 20-30%, and with our E-chat service, you can automate the initial contact process with customers.

How to Connect

1
Register your personal account

Complete a quick registration process on the platform.

2
Connect and activate Viber and Telegram numbers

Our server synchronizes with your Viber and Telegram accounts. During the connection process, you will need to verify the connection of your Viber and Telegram numbers from your mobile device. This process is similar to activating the desktop versions of Viber and Telegram.

3
Integrate with your CRM system

Integration with your CRM system is done by installing an application on the CRM side. Following the step-by-step instructions, it won't take more than one minute.

E-chat in 2024 has facilitated the sending of over 13 204 002 messages, and this number continues to increase each day.

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E-chat Service - Unique Communication Features within CRM:

Voice Message Reception

You can receive and listen to voice messages sent by customers within the CRM system.

Text Messages

You can receive and send text, video, and image messages.

File Sending and Receiving

You can send and receive files and documents, images and videos, voice and video messages.

No Installation of Viber and Telegram Required

Your managers do not need to provide account information or install Viber and Telegram applications.

Mobile Version

You can engage in conversations from the mobile application of your CRM system.

Updates

Regular updates are made to enhance functionality. All your suggestions are taken into account.

Watch this video that explains the advantages of integrating Viber with CRM system in just 2 minutes.

E-chat is:

Ability to initiate communication with the customer from CRM

You can start a conversation, even if there have been no previous communications with the customer.

Mass messaging

You can select multiple customers from the list and send them a message from CRM.

Saved chat history

The entire chat history is stored in the CRM system. Even if you delete a deal and contact, when the customer sends another message, a new deal will be created with all the old chat history attached.

Unified number for messaging and calls

Now all communication with customers can be done through one corporate number. Managers do not need to install any applications, as all messaging is conducted from CRM.

Secure contact database

Managers do not have access to Viber and Telegram, so they cannot export the entire contact database or leave with the corporate number. The entire database is stored only in CRM.

Convenient mobile version

The mobile version of CRM provides full chat functionality. This means that managers will immediately receive a notification on their phone about a new customer message and can quickly respond to it.

Full support for automation through CRM system

Full support for automation using standard CRM system tools, which means you can build auto funnels through Viber within CRM and send automated messages.

Real-time

All messages are instantly sent and received in CRM. The delay is no more than 30 seconds. When uploading multimedia files, it takes no more than 60 seconds.

Frequently Asked Questions:

  • Can I send automated messages through E-chat?

    You can send automated messages. If the CRM (Customer Relationship Management) system supports the feature of setting up automated messages or email sending, then you can indeed send automated messages. This functionality may vary depending on the specific CRM system being used.

  • How can I pay for the services?

    You can pay in your personal account. You can choose online payment for the number through online payment services. Contact our support team if you can't find a suitable option for you, and we will find a convenient payment method specifically for you.

  • How many messages can I send per month?

    E-chat does not limit the number of sent and received messages. However, it is worth noting that some messaging platforms may have their own limitations. For example:
    - Viber does impose limitations on sending messages to new contacts. If it is your first message to a number with which you have not previously communicated, Viber may apply restrictions to prevent spam. It is advisable to familiarize yourself with Viber's policies and guidelines to avoid any potential issues.
    - Telegram, on the other hand, does not typically impose such limitations on sending messages to new contacts. Telegram generally allows users to send messages freely without restrictions based on the recipient's contact status.
    It's always a good idea to review the specific guidelines and policies of each messaging platform to understand any limitations or restrictions they may have.

  • If I change the number, will all my correspondence disappear?

    No. When you're changing the number in E-chat and connecting it to CRM, all communication is saved in the customer's card.

  • Is there a limit on the number of contacts?

    There are no limitations on the number of contacts you communicate with from our side. However, there may be limitations within the messengers for different numbers. We recommend familiarizing yourself with the limitations for active numbers in Viber and Telegram.

  • Do you have the ability to integrate with CRM, which is not on the list of available?

    Yes. We have the ability to integrate with Apix-Drive and Wepster services, through which you can integrate E-chat with any CRM systems. Also from our side we can offer our APIs. With their help, you can implement your own solution.